Claims Handling
With AcroSoft, claims are settled more quickly.  There is instant access to claims documents for all Home Office staff members; all claims office employees and all field employees.  Everyone performs the same tasks – but the time lag between processes is eliminated.  Documents move from the field to the adjuster to a manager in the same day instead of taking several days.

Document security is greatly enhanced.  Documents are not lost or misfiled, it’s easy to locate incoming documents and match them with the correct claim file.  And, if a file needs to be forwarded to an outside agency or to an attorney, all documents are quickly transmitted to the proper office and documents can be eliminated from the file or redacted as necessary.

Claims professionals are now free to handle review cases and promptly settle claims.  There is no longer a need to search for documents or to request replacement material to support a claim.  So, insurance claims are settled more quickly and claims costs are dramatically reduced.

Claims Management
Managers now have comprehensive reports and metrics that will help them to better manage claims and the staff members of claims departments.  Work in process is easily monitored and bottlenecks can be quickly identified and potential problems resolved before service levels are impacted. 

Managers can monitor work queues and individual’s queues electronically.  This allows the manager to re-distribute work or re-balance workloads throughout the day.  Managers can also quickly identify aging cases in order to escalate the resolution of the claim as they try to control the aging of all open claims.

Metrics that identify individual productivity, aging and open cases are available that give managers unprecedented control over the entire claims process.